Privacy Policy for MerchNet

Effective Date: June 26, 2025

This Privacy Policy describes how MerchNet ("we," "us," or "our") collects, uses, and discloses your information when you use our mobile application (the "App") and the services offered through the App (the "Services").

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services to you.

1.1. Information You Provide to Us

  • Account Information: When you register for a MerchNet account, we collect your name, email address, phone number, and business name.
  • Merchant Profile Information: To complete your profile, you may provide us with additional information, such as your business address, store description, and logo.
  • Product and Discount Information: We collect information about the products you list for sale, including product names, descriptions, prices, images, and inventory levels. We also collect information about any discounts or promotions you offer.
  • Financial Information: To facilitate payment processing, we collect your bank account details, credit card information, or other payment instrument details. Please note that we use a third-party payment processor to handle this information securely. We do not store your full credit card number on our servers.
  • Customer Information: When you use our Services to process transactions, we collect information about your customers, including their name, shipping address, email address, and phone number. You are responsible for ensuring you have the necessary consent from your customers to share this information with us.
  • Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of your message, and any other information you may choose to provide.

1.2. Information We Collect Automatically

  • Device and Usage Information: We collect information about your mobile device and your use of our App, including your IP address, device type, operating system, unique device identifiers, browser type, and mobile network information. We also collect information about how you interact with our App, such as the features you use, the pages you view, and the dates and times of your visits.
  • Transactional Information: We collect details about the transactions you process through our App, including the date and time of the transaction, the amount, and the products or services sold.
  • Location Information: With your consent, we may collect information about the precise location of your device. You can choose to disable this feature through your device's settings.

1.3. Information from Third Parties

We may receive information about you from third-party services, such as social media platforms if you choose to link your MerchNet account with them. This information may include your profile information and other data you have made public.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services.
  • Process your transactions and facilitate payments.
  • Manage your account and send you administrative information.
  • Improve, personalize, and expand our Services.
  • Understand and analyze how you use our Services.
  • Develop new products, services, features, and functionality.
  • Manage your store and promotions. This includes using product and discount information to create and manage discounts on your behalf within your store, based on settings you control or requests you make.
  • Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • Detect and prevent fraud and abuse.
  • Comply with our legal obligations.

3. How We Share Your Information

We may share the information we collect in the following situations:

  • With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer support.
  • With Your Customers: We share necessary information with your customers to complete their transactions, such as your business name and shipping information.
  • With Other Merchants and on the Platform: Your public merchant profile information, including your business name, store description, and logo, may be shared with other merchants on the platform to facilitate interaction and community features. Additionally, your store profile and products may be displayed on other stores or promotional spaces within the MerchNet platform to increase visibility.
  • For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • With Your Consent: We may disclose your information for any other purpose with your consent.
  • For Legal Reasons: We may disclose your information if we are required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

5. Security of Your Information

The security of your data is important to us. We use commercially acceptable means to protect your Personal Information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact information below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, you can contact us: